Refund and Returns Policy
Refund and Returns Policy:
1. Refund Policy:
- We offer a 7 days refund period from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refunds will be processed through the original payment method with in 7-10 days business days
2. Returns:
- If you wish to return an item, please contact our customer service within 7 days of receiving your order to initiate the return process.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
3. Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
4. Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact us immediately with a photo of the item, and we will arrange a replacement or refund.
5. Non-Returnable Items:
- Certain items, such as personalized or intimate apparel, are non-returnable for hygiene reasons.
6. Processing Time:
- Refunds will be processed within 7-10 business days of receiving the returned item.
7. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please ensure a secure delivery location or consider purchasing shipping insurance.
8. Changes to This Policy:
- We reserve the right to update or modify our Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on our website, you agree to adhere to the terms outlined in this Refund and Returns Policy. If you have any questions or concerns, please contact our customer service team for assistance.